11ok Frequently
Asked Questions

11ok requires a government-issued photo ID for KYC verification — a Bangladesh National ID card (NID), passport, or driver's licence are all accepted. You may also be asked to provide a selfie holding your ID and, in some cases, a recent utility bill or bank statement as proof of address. Uploading clear, unedited scans speeds up the review process, which typically completes within 24 hours.

The minimum age to register and play on 11ok is 21 years old. This policy is strictly enforced through identity verification. Any account found to belong to a person under 21 will be immediately suspended, all activity voided, and any deposited funds returned to the originating payment method.

To reset your 11ok password, click the "Forgot Password" link on the login page and enter your registered email address or mobile number. A reset link or OTP will be sent to you within a few minutes. Follow the instructions in the message to create a new password. If you do not receive the reset message, check your spam folder or contact support at [email protected].

No — 11ok strictly allows only one account per person. Operating multiple accounts is a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact the support team immediately to have the extra account closed without penalty.

To deposit via bKash on 11ok, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the payment from your bKash wallet. Most bKash deposits are credited to your 11ok account instantly. The minimum deposit amount via bKash is ৳200.

bKash deposits on 11ok are processed instantly in the vast majority of cases — your balance is updated within seconds of a successful bKash transaction. During peak hours or periods of high transaction volume, a delay of up to 10 minutes is possible. If your deposit has not appeared after 30 minutes, take a screenshot of your bKash transaction confirmation and contact support at [email protected].

Yes — 11ok supports deposits and withdrawals via Nagad, Rocket (Dutch-Bangla Bank Mobile), bKash, and Upay. All four mobile financial services are available in the Deposit and Withdrawal sections of your account. Processing speeds and minimum amounts are the same across all supported MFS providers. Bank transfers via Dutch-Bangla Bank, BRAC Bank, and Islami Bank are also available for larger transactions.

The minimum withdrawal amount on 11ok is ৳500 for mobile financial services including bKash, Nagad, and Rocket. For bank transfers, the minimum withdrawal is ৳1,000. There are no withdrawal fees charged by 11ok, though your bank or MFS provider may apply their own transaction charges. Withdrawals are processed within 1 to 24 hours depending on the method and time of request.

Most 11ok withdrawals via bKash, Nagad, and Rocket are processed within 1 to 4 hours of submission. Withdrawals requested during business hours on weekdays are typically the fastest. Bank transfers may take up to 24 hours. If your account has not completed full KYC verification, withdrawals may be held until verification is complete — this is the most common reason for withdrawal delays on 11ok.

11ok does not charge any fees on deposits or withdrawals from the platform side. However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) or bank may apply their standard transaction charges when sending or receiving funds. Always check your MFS app's fee schedule to understand any charges applied at the payment network level before initiating a transaction.

11ok offers a wide range of cricket betting markets including match winner, toss winner, top batsman, top bowler, total runs over/under, man of the match, and live in-play betting on ball-by-ball events. Coverage spans the Bangladesh Premier League (BPL), IPL, T20 World Cup, ODI World Cup, Test matches, Asia Cup, and other ICC-sanctioned tournaments featuring the Bangladesh Tigers.

Yes — BPL betting is one of the most popular features on 11ok for Bangladeshi players. You can place pre-match and live in-play bets on all BPL fixtures throughout the tournament season. Markets include match winner, highest run scorer, most wickets, total sixes, and more. BPL odds are updated in real time, and special promotions are often available during the tournament.

All slot games available on 11ok are provided by certified third-party game studios including Pragmatic Play, NetEnt, and Microgaming, whose RNG (Random Number Generator) systems are independently audited for fairness. 11ok does not modify game outcomes in any way. Each game's published RTP (Return to Player) percentage reflects the statistical payout over millions of spins and is visible in the game information panel.

Yes — the entire 11ok platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open your preferred mobile browser, navigate to 11ok, and log in to access all games, betting markets, deposits, and withdrawals. The mobile interface automatically adjusts to your screen size, making it easy to place bets or spin slots from anywhere in Bangladesh.

11ok's live casino section features real-time games hosted by professional dealers, including Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, and Live Andar Bahar. Games are streamed in HD from dedicated studio environments powered by Evolution Gaming, Ezugi, and Pragmatic Play Live. Bangladeshi players can join tables 24 hours a day and interact with dealers via live chat during play.

11ok offers a welcome bonus for new players on their first deposit. The specific bonus amount and percentage match may vary based on current promotions — check the Promotions page after logging in for the latest offer. To claim the welcome bonus, make your first qualifying deposit and opt in to the bonus during the deposit process if prompted. Bonus funds are credited to your account automatically once the qualifying deposit is confirmed.

A wagering requirement (also called a rollover requirement) is the number of times you must bet a bonus amount before you can withdraw it as real cash. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place ৳10,000 in total bets before the bonus converts to withdrawable funds. On 11ok, wagering requirements, eligible games, and time limits are clearly stated in each bonus's terms. Always read the bonus terms before opting in.

Yes — bonus funds on 11ok have an expiry period. If the wagering requirement is not met within the stated time limit (which varies per promotion but is typically 7 to 30 days), the unused bonus and any winnings derived from it will be removed from your account automatically. Real money balances in your account are never affected by bonus expiry. Check the specific terms of each promotion for its exact expiry window.

Yes — 11ok periodically offers free spins as part of welcome packages, reload promotions, and special seasonal campaigns tied to events like Eid, Pohela Boishakh, or the BPL season. Free spins are typically valid on selected Pragmatic Play or NetEnt slot titles and must be used within a set number of days. Any winnings generated from free spins are subject to the wagering requirement specified in the promotion's terms.

11ok rewards regular players through a tiered loyalty programme. As you wager on casino games, slots, and sports betting, you accumulate loyalty points that unlock higher tiers with benefits such as faster withdrawal processing, higher deposit limits, dedicated account managers, and exclusive reload bonuses. Full details of the current tier structure and point-to-reward conversion rates are available in the Promotions section of your account after logging in.

11ok is a safe and reliable online gaming platform that uses SSL encryption to protect all data transmitted between your device and our servers. All financial transactions are processed through trusted, verified payment channels including bKash, Nagad, and Rocket. Game content is sourced exclusively from certified third-party providers with independently audited RNG systems. Player funds are held separately from operational funds to ensure they are always available for withdrawal.

11ok protects your personal and financial information using industry-standard 256-bit SSL encryption on all connections. Account passwords are stored in hashed form and are never visible to staff. Two-factor authentication (2FA) is available and recommended for all accounts. 11ok will never share your personal data with third parties for marketing purposes without your explicit consent. For full details, see the 11ok Privacy Policy.

11ok provides a comprehensive set of responsible gaming tools including deposit limits (daily, weekly, and monthly), loss limits, session time limits, a time-out feature for short breaks (24 hours to 30 days), and a self-exclusion programme for longer breaks (6 months to permanent). All tools are available in your account settings or by contacting the support team at [email protected]. Players on 11ok must be aged 21 or above.

To self-exclude from 11ok, go to the Responsible Gaming section in your account settings and select your preferred exclusion period (6 months, 1 year, 2 years, or permanent). Self-exclusion takes effect immediately and cannot be reversed before the chosen period ends. If you need an emergency suspension and cannot access your account, email [email protected] with the subject line "Emergency Self-Exclusion" and your account will be suspended within one hour.

If you suspect a person under the age of 21 has accessed your 11ok account, contact the support team immediately at [email protected] so the account can be secured. Change your password and any linked OTP access right away. 11ok takes underage access extremely seriously — never share your account credentials, and use your device's parental controls to restrict access to gambling sites if minors are present in your household.

11ok customer support is available 24 hours a day, 7 days a week. You can reach the team by email at [email protected] or via the live chat feature available inside your logged-in account. For responsible gaming requests, use the subject line "Responsible Gaming Request" when emailing for priority handling. The support team typically responds to emails within two hours and live chat connections are near-instant.