11ok Terms & Conditions

For the purposes of these Terms & Conditions, the following definitions apply throughout this document unless context requires otherwise:

• "Platform" means the 11ok website accessible at https://11ok.io, including all pages, services, games, betting markets, and tools made available through that domain.
• "Player" / "You" means any individual who accesses, registers on, or otherwise uses the 11ok Platform.
• "Account" means the personal account created by a Player following successful registration on the Platform.
• "Balance" means the sum of real-money funds held in a Player's Account, denominated in Bangladeshi Taka (BDT).
• "Bonus Funds" means any promotional credits, free bets, or incentive amounts credited to a Player's Account by 11ok as part of a promotion or offer, subject to applicable wagering requirements.
• "Bet" / "Wager" means any real-money stake placed by a Player on a sporting event, casino game, or other outcome available on the Platform.
• "Game Provider" means a third-party software studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) whose games are made available through the Platform.
• "Payment Method" means any deposit or withdrawal channel supported by the Platform, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• "Responsible Gaming Tools" means the deposit limits, session time reminders, cooling-off periods, and self-exclusion features available within a Player's Account settings.
• "BST" means Bangladesh Standard Time (UTC+6), the operative time zone for all Platform communications and transaction timestamps.

2.1 Age Requirement. The 11ok Platform is strictly available to individuals who are 21 years of age or older. By registering an Account, you represent and warrant that you are at least 21 years old. 11ok reserves the right to request documentary proof of age at any time. Any Account found to belong to a person under the age of 21 will be immediately suspended and all associated funds will be held pending investigation.

2.2 One Account Per Person. Each individual may hold only one Account on the Platform. Duplicate accounts — whether created under different names, email addresses, or device profiles — are strictly prohibited and will result in permanent suspension of all accounts belonging to that individual, along with forfeiture of any associated balances and bonuses.

2.3 Accurate Information. You must provide accurate, complete, and current information during registration and must update that information promptly if it changes. 11ok will not be responsible for any consequences arising from inaccurate or outdated Account information provided by a Player.

2.4 Verification. 11ok may require identity verification at any stage, including at the time of first withdrawal or when suspicious activity is detected. Verification documents may include a national identity card, passport, utility bill, or other government-issued documentation. Failure to provide satisfactory verification documents within a reasonable time may result in Account suspension.

2.5 Self-Exclusion Check. Individuals who have previously requested self-exclusion from the Platform are not eligible to register a new Account during the self-exclusion period. Attempting to circumvent a self-exclusion by registering a new Account is a serious breach of these Terms and will result in permanent suspension.

3.1 Security of Credentials. You are solely responsible for maintaining the confidentiality of your Account login credentials. You must not share your username, password, or OTP codes with any third party. 11ok will not be liable for any loss or damage arising from unauthorised access to your Account resulting from your failure to keep credentials secure.

3.2 Immediate Notification. If you suspect that your Account has been accessed without your authorisation, you must notify the 11ok support team immediately at [email protected]. You should also change your password without delay. 11ok will investigate reported unauthorised access promptly and may suspend the Account as a precautionary measure during the investigation.

3.3 Personal Use Only. Your Account is for your personal, non-commercial use only. You may not allow any other person to use your Account to place bets or access the Platform. You may not operate your Account on behalf of a third party or as part of a syndicate arrangement unless expressly permitted in writing by 11ok.

3.4 Account Closure. You may request Account closure at any time by contacting the support team. Any outstanding real-money Balance will be returned to you via your registered Payment Method following completion of any pending verification requirements. Bonus Funds that have not yet met wagering requirements will be forfeited upon closure.

4.1 Supported Payment Methods. 11ok accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All Account Balances are held in Bangladeshi Taka (BDT). No currency conversion fee is applied by the Platform on BDT transactions; however, your payment provider may apply its own fees independently.

4.2 Minimum Deposit. The minimum single deposit amount is ৳500. There is no upper limit on individual deposits, although large deposits may trigger additional verification requirements under 11ok's anti-money-laundering procedures.

4.3 Deposit Processing. Deposits via bKash and Nagad typically credit to your Account within 30 seconds of confirmation by the payment gateway. Deposits via Rocket and Upay may take up to five minutes. Card deposits may take up to 15 minutes. If a deposit does not appear in your Account within the stated timeframe, contact support at [email protected] with your transaction reference.

4.4 Withdrawal Processing. Withdrawal requests to bKash and Nagad are typically processed within one to three hours of approval. Withdrawals to Rocket, Upay, or bank transfer may take up to 24 hours. 11ok reserves the right to delay a withdrawal pending completion of identity verification or while any investigation is ongoing.

4.5 Withdrawal to Same Method. Withdrawals must, where operationally possible, be returned to the same Payment Method used for the most recent deposit. This policy exists to comply with anti-money-laundering requirements and to protect Players from fraudulent redirection of funds.

4.6 Minimum Withdrawal. The minimum withdrawal amount is ৳1,000. Withdrawal requests below this threshold will not be processed until the Account Balance meets the minimum.

5.1 General Bonus Terms. All bonuses, free bets, cashback offers, and promotional credits offered by 11ok are subject to the specific terms attached to each promotion, which are published on the relevant promotion page. In the event of any conflict between a specific promotion's terms and these general Terms & Conditions, the specific promotion terms shall prevail for matters directly relating to that promotion, and these general Terms shall prevail for all other matters.

5.2 Wagering Requirements. Unless explicitly stated otherwise, all Bonus Funds must be wagered a minimum number of times (the "Wagering Requirement") before any derived winnings can be withdrawn. The Wagering Requirement applicable to each bonus is stated on the corresponding promotion page. Bets placed on certain game categories or bet types may contribute at a reduced rate toward Wagering Requirements — details are specified per promotion.

5.3 Bonus Abuse. 11ok takes bonus integrity seriously. Any Player found to be exploiting promotions — including through the use of multiple accounts, coordinated wagering strategies designed to artificially satisfy Wagering Requirements, or any other form of bonus abuse — will have their bonuses forfeited and may face permanent Account suspension. Determinations of bonus abuse are made at 11ok's sole reasonable discretion.

5.4 Bonus Expiry. Bonus Funds that are not used within the period specified on the promotion page will expire automatically. Expired Bonus Funds cannot be reinstated. It is the Player's responsibility to be aware of any applicable expiry period.

5.5 Modification and Withdrawal of Promotions. 11ok reserves the right to modify, suspend, or withdraw any promotion at any time. Where a promotion is withdrawn, any Bonus Funds already credited and actively subject to wagering will be honoured under the terms that applied at the time of crediting.

6.1 Acceptance of Bets. 11ok reserves the right to refuse, limit, or void any Bet at its sole discretion, including where a bet exceeds stated maximum stake limits, where the Platform suspects a technical or pricing error, or where the Platform has reasonable grounds to suspect irregular betting activity.

6.2 Errors and Malfunctions. In the event of a manifest pricing error, a technical malfunction in a game or betting market, or a data feed error, 11ok reserves the right to void any Bets affected by that error. Payouts made on the basis of erroneous odds or game outcomes are not guaranteed and may be recouped from a Player's Account after investigation confirms the error. 11ok will always act reasonably and communicate transparently when invoking this provision.

6.3 Game Outcomes. The outcome of all casino games is determined by certified Random Number Generator (RNG) systems operated by the respective Game Provider. 11ok does not control or influence game outcomes. In the event of a dispute regarding a game result, the Game Provider's server logs constitute the authoritative record.

6.4 Sporting Event Rules. Sportsbook markets are governed by the specific sport rules published in the 11ok Help section. Where a sporting event is abandoned, postponed, or otherwise affected by extraordinary circumstances, settlement rules for affected markets will follow the applicable sport rules. In the absence of a specific rule, 11ok's trading team will settle markets in the manner it considers most fair and reasonable.

6.5 Maximum Winnings. 11ok may apply maximum payout limits on individual bets, specific markets, or game categories. These limits are stated within the Platform. Winnings that exceed an applicable maximum payout limit will be capped at that limit regardless of the staked amount or calculated return.

The following activities are strictly prohibited on the 11ok Platform. Engaging in any of the following may result in immediate Account suspension, forfeiture of Balance and Bonus Funds, and reporting to relevant authorities where required by applicable law:

• Using the Platform for any form of money laundering, including depositing funds derived from illegal activity.
• Registering more than one Account, or assisting any other person to do so.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in a manner that provides an unfair advantage over other players or over the Platform itself.
• Exploiting bugs, errors, or technical vulnerabilities in the Platform's software or payment systems, whether for financial gain or any other purpose.
• Colluding with other Players in casino games, particularly in live dealer table games, to gain an unfair advantage.
• Providing false, misleading, or fraudulent identity documents during the verification process.
• Using a Payment Method that does not belong to you or that you are not authorised to use.
• Accessing or attempting to access the Platform from a jurisdiction where online gambling is explicitly prohibited, using a VPN or proxy to disguise your location.
• Engaging in any form of harassment, threats, or abusive conduct toward 11ok staff, support agents, or other Players.

8.1 Entertainment Purpose. The 11ok Platform is provided solely for entertainment purposes. Online gambling is not a reliable source of income. 11ok strongly encourages all Players to set and maintain personal limits on the time and money they spend on the Platform.

8.2 Responsible Gaming Tools. Every Account holder has access to the following Responsible Gaming Tools directly within their Account settings, without needing to contact support:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you can deposit. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Receive alerts after a specified period of continuous play to help you monitor the time you spend on the Platform.
• Cooling-Off Period: Suspend your Account for a defined short period (24 hours to 30 days) to take a break from gambling.
• Self-Exclusion: Permanently or semi-permanently exclude yourself from the Platform for a minimum period of six months. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.

8.3 Seeking Help. If you believe that gambling is having a negative impact on your finances, relationships, or mental wellbeing, we urge you to contact the 11ok support team at [email protected]. For more detailed guidance, please visit our Responsible Gaming page. You are not alone, and help is available.

8.4 Underage Gambling Prevention. 11ok is strictly committed to preventing access by anyone under the age of 21. If you share a device with a minor, please ensure that your Account credentials are not accessible to them. 11ok reserves the right to carry out age verification checks at any time and will suspend any Account where the 21+ age requirement cannot be confirmed.

9.1 Platform Content. All content on the 11ok Platform — including but not limited to the 11ok brand name, logo, website design, text, graphics, software interfaces, and the selection and arrangement of content — is the intellectual property of 11ok or its licensors and is protected by applicable intellectual property law.

9.2 Limited Licence. 11ok grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not include the right to copy, reproduce, distribute, republish, display, or transmit any part of the Platform in any form without prior written consent from 11ok.

9.3 Game Provider Content. Games made available through the Platform are the intellectual property of the respective Game Providers. Your use of those games is subject to the Game Provider's own end-user terms, which you accept by playing the relevant game. 11ok accepts no liability for any intellectual property claims arising from a Game Provider's content.

9.4 Feedback. Any feedback, suggestions, or improvement ideas you submit to 11ok become the property of 11ok and may be implemented without obligation to compensate or credit the submitting Player.

10.1 Platform Availability. 11ok makes reasonable efforts to ensure continuous, uninterrupted availability of the Platform but does not guarantee that the Platform will be free from interruptions, errors, or technical failures at all times. Scheduled maintenance and unscheduled outages may occur. 11ok will not be liable for any loss of winnings or inability to place bets resulting from Platform downtime.

10.2 Exclusion of Consequential Loss. To the fullest extent permitted by applicable law, 11ok shall not be liable to any Player for any indirect, incidental, consequential, or punitive loss — including loss of profit, loss of data, or loss of opportunity — arising from or related to the use of the Platform, even if 11ok has been advised of the possibility of such loss.

10.3 Cap on Liability. Where liability cannot be fully excluded by law, 11ok's total aggregate liability to any individual Player in connection with these Terms & Conditions shall not exceed the total value of real-money deposits made by that Player in the 30 days immediately preceding the event giving rise to the claim.

10.4 Third-Party Services. The Platform depends on third-party services including Game Providers, payment processors, and data feed providers. 11ok is not liable for the actions, failures, or outages of these third parties, provided that 11ok takes reasonable steps to select reputable providers and to respond promptly to service failures.

11.1 Privacy Policy. The collection, use, storage, and protection of your personal data is governed by the 11ok Privacy Policy, which is incorporated into these Terms & Conditions by reference. By accepting these Terms, you also accept the Privacy Policy.

11.2 Data Collection Purpose. 11ok collects personal data for the purposes of Account administration, identity verification, fraud prevention, anti-money-laundering compliance, customer support, and improvement of the Platform. We do not sell personal data to third parties for marketing purposes.

11.3 Communication. By registering an Account, you consent to receive transactional communications (such as deposit confirmations, withdrawal notifications, and security alerts) via email or in-Platform notification. You may opt out of promotional communications at any time via your Account notification settings.

11.4 Data Security. 11ok employs 256-bit SSL encryption on all data transmitted between your device and the Platform. Passwords are stored in hashed form and are never visible to 11ok staff. Session management controls automatically log out inactive sessions to reduce the risk of unauthorised access on shared devices.

12.1 Right to Amend. 11ok reserves the right to amend, update, or replace these Terms & Conditions at any time. The effective date of the current version is always displayed at the top of this page and in the page header.

12.2 Notification of Changes. Where amendments are material — meaning they meaningfully affect a Player's rights or obligations — 11ok will provide reasonable advance notice via in-Platform notification or email. Where amendments are administrative or minor in nature, they may take effect without prior notice.

12.3 Acceptance of Amendments. Continued use of the Platform after the effective date of any amended Terms & Conditions constitutes your acceptance of those amendments. If you do not accept the revised terms, you must close your Account before the effective date. Closing your Account under this clause will not affect your right to withdraw your real-money Balance.

13.1 Governing Law. These Terms & Conditions are governed by and construed in accordance with applicable law. 11ok operates as a platform targeting Bangladesh players and commits to conducting its operations in a manner consistent with fair dealing principles applicable in that jurisdiction.

13.2 Dispute Resolution. In the event of any dispute between you and 11ok arising from or relating to these Terms & Conditions, your Account, or any transaction on the Platform, you should first contact the 11ok support team at [email protected] with a clear description of the dispute. 11ok commits to acknowledging all dispute notifications within 48 hours (BST) and to reaching a substantive resolution within 14 business days where possible.

13.3 Escalation. If a dispute cannot be resolved through the support process, either party may seek resolution through mediation or other non-litigious channels. 11ok is committed to fair and transparent dispute resolution and will cooperate in good faith with any reasonable escalation process.

13.4 Severability. If any provision of these Terms & Conditions is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please contact the 11ok support team using the details below. All communications relating to these Terms should be directed to our support address for documentation purposes.

Please include your Account username and a concise description of your query or concern when contacting us. This helps us locate your Account and respond accurately without unnecessary back-and-forth.