11ok Responsible Gaming
At 11ok, gambling is entertainment — not a livelihood. We provide every player in Bangladesh with the tools, information, and support needed to keep gaming fun, in control, and within healthy limits. This page explains our full commitment to responsible gaming.
Gaming Should Always Be Fun
11ok was built for players across Bangladesh who want a safe, fair, and genuinely enjoyable online gaming experience. We offer cricket sportsbook, live dealer casino, slots, and fishing games — and we are proud of the entertainment value they provide. But we also recognise that gambling carries real risks, and that a small number of players may develop patterns of play that cause harm to themselves or to those around them.
Our Responsible Gaming programme is not a compliance checkbox. It is a genuine, ongoing commitment to the welfare of every player who chooses 11ok. We invest in player protection tools, staff training, and clear communication so that anyone who needs help can access it quickly and without stigma.
The core principle is simple: gambling at 11ok should always be a form of entertainment, funded from disposable income, and never treated as a way to earn money, recover losses, or escape personal difficulties. If your relationship with gambling ever starts to feel different from that description, the tools and support on this page are here for you.
All players on the 11ok platform must be 21 years of age or older. This is a hard requirement, enforced through identity verification at the time of Account registration and during periodic account reviews. We take underage gambling extremely seriously and will immediately suspend any Account found to belong to a person under 21.
How 11ok Protects Every Player
Six foundational pillars that define the 11ok approach to player protection and responsible gaming across Bangladesh.
Mandatory Age Verification
Every 11ok Account undergoes age verification before full activation. Players must confirm they are 21 or older. Documentary proof may be requested at any point. Accounts belonging to minors are immediately suspended and all funds returned.
Player-Controlled Deposit Limits
You decide how much you deposit daily, weekly, or monthly. Once a limit is set, it cannot be increased immediately — a mandatory cooling-off period applies before any upward adjustment, giving you time to reflect before raising your spending cap.
Time-Out Periods
Need a short break? You can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days directly from your Account settings. During a time-out, you cannot log in, deposit, or place bets. It takes effect immediately upon activation.
Self-Exclusion Programme
For players who need a longer break, 11ok offers self-exclusion periods of 6 months, 1 year, 2 years, or permanent exclusion. During self-exclusion, your Account is fully suspended. You cannot reverse a self-exclusion before its expiry date.
Proactive Player Monitoring
Our platform uses automated monitoring to identify patterns that may indicate problem gambling — such as rapid loss chasing, unusually long sessions, or sudden large deposit increases. Where such patterns are detected, our team may reach out proactively.
Dedicated Support Team
Our support team is trained to handle responsible gaming requests with sensitivity and without judgment. Whether you want to set a limit, request a self-exclusion, or simply talk through concerns, they are available 24/7 at [email protected].
Your Responsible Gaming Toolkit
Every tool below is available to all registered 11ok players. Most can be activated immediately from your Account settings or by contacting our support team.
Deposit Limits
Deposit limits are the most direct way to stay in control of your gambling expenditure. 11ok allows you to set three types of deposit limits:
- Daily limit: The maximum total you can deposit within any 24-hour period (Bangladesh Standard Time).
- Weekly limit: The maximum total you can deposit across any rolling 7-day window.
- Monthly limit: The maximum total you can deposit across any calendar month.
Deposit limits take effect immediately when set. Lowering a limit is instant. Raising a limit requires a 48-hour cooling-off period before the new, higher limit becomes active — this is a deliberate friction designed to prevent impulsive decisions during high-emotion play sessions.
Session Time Limits
Setting a session time limit restricts the duration of any single continuous play session. Once your session reaches the limit you have set, you will be automatically logged out and cannot log back in for a minimum rest period of one hour.
- Available session lengths: 30 minutes, 1 hour, 2 hours, 3 hours, or 4 hours.
- An on-screen reminder is shown 10 minutes before your session limit is reached.
- Session limits help prevent the fatigue-induced decision-making that often leads to larger-than-intended losses.
You can review your total playing time for the current month in your Account dashboard at any time. We recommend checking this regularly as part of a healthy gaming routine.
Time-Out (Short Break)
A time-out is an immediate, temporary suspension of your 11ok Account. It is designed for players who want a short cooling-off period without committing to a long-term self-exclusion.
- Available time-out durations: 24 hours, 48 hours, 7 days, or 30 days.
- Takes effect the moment you confirm it — your Account is locked immediately.
- You cannot log in, deposit, withdraw, or place bets during a time-out.
- Pending withdrawals will still be processed during your time-out period.
- Time-outs cannot be reversed before the chosen period expires.
Self-Exclusion (Long-Term)
Self-exclusion is for players who recognise that they need a sustained break from gambling. It is a serious commitment, and 11ok treats it as such.
- Available exclusion periods: 6 months, 1 year, 2 years, or permanent.
- Your Account is fully suspended immediately upon activation.
- You cannot re-register a new account during the exclusion period.
- You will be removed from all marketing communications.
- Permanent self-exclusion cannot be reversed under any circumstances.
- After a temporary exclusion expires, a 7-day mandatory reflection period applies before you may reactivate your Account.
Loss Limits
In addition to deposit limits, 11ok offers loss limits that cap the total amount you can lose within a defined period. If your net losses reach the limit you have set, further betting is suspended until the next period begins.
- Available as daily, weekly, or monthly loss limits.
- Calculated on net losses (total wagers minus total winnings) within the period.
- Lowering a loss limit is immediate. Raising a loss limit requires a 48-hour cooling-off period.
- Loss limits work alongside deposit limits — both can be active simultaneously for maximum protection.
Marketing Opt-Out
If you find that promotional emails, bonus notifications, or special offer messages increase your urge to gamble beyond your intended limits, you can opt out of all marketing communications from 11ok at any time.
- Unsubscribe from any marketing email using the opt-out link in the email footer, or contact support.
- Marketing opt-out takes effect within 24 hours of your request.
- You will still receive essential transactional notifications such as deposit confirmations and withdrawal updates — these cannot be turned off as they are part of Account security.
- Players who activate self-exclusion are automatically removed from all marketing lists.
Is Your Gambling Still Healthy?
Honest self-reflection is the first step toward recognising and addressing a gambling problem. The questions below are not a clinical diagnosis — they are a practical prompt to help you examine your own relationship with gambling. If you answer "yes" to two or more of these questions, we strongly encourage you to use the responsible gaming tools above or reach out to our support team.
These questions are adapted from widely recognised problem gambling screening frameworks used by mental health professionals. They are provided here for informational purposes only.
Strictly 21+ — No Exceptions
The 11ok platform is available exclusively to players who are 21 years of age or older. This is a firm, non-negotiable policy that we enforce through multiple layers of verification. We believe that protecting young people from the harms of gambling is one of our most important responsibilities as an operator.
During Account registration, all players must confirm their date of birth and agree to the 21+ age requirement. 11ok reserves the right to request documentary proof of age — such as a national identity card, passport, or birth certificate — at any time. Accounts that cannot be verified as belonging to a person aged 21 or older will be immediately suspended, and any funds held in the Account will be returned to the originating payment method after a review.
If you are a parent or guardian and you are concerned that a person under 21 in your household may be accessing gambling websites, we recommend taking the following steps:
- Use your device's built-in parental control features to block access to gambling websites.
- Keep your 11ok Account credentials — username, password, and OTP access — completely private and inaccessible to minors.
- Contact 11ok at [email protected] immediately if you suspect a minor has created or accessed an Account on this platform.
By creating an Account on 11ok, you confirm that you are at least 21 years of age, that gambling is legal in your jurisdiction, and that you are acting on your own behalf as an adult. These declarations are legally binding and form part of the 11ok Terms & Conditions.
Support Is Always Available
Whether you want to set a limit, request a self-exclusion, raise a concern, or simply talk to someone about your gambling habits — our team is here for you around the clock.
Email Support
For responsible gaming requests, account limits, self-exclusion, and general welfare enquiries, email our dedicated team. Use the subject line "Responsible Gaming Request" for priority routing.
Response within 2 hours (24/7)
Live Chat
Our live chat support is available around the clock directly within the 11ok platform. For responsible gaming requests via chat, our agents are trained to escalate your request to the responsible gaming team immediately.
Instant connection, 24/7
Emergency Self-Exclusion
If you need your Account suspended immediately and cannot access your Account settings, contact our support team by email with the subject line "Emergency Self-Exclusion". We will suspend your Account within one hour of receiving your request.
Account suspended within 1 hour
Play Within Your Limits at 11ok
Now that you know about our responsible gaming tools and commitments, explore the 11ok platform confidently — knowing that the safeguards you need are always within reach.